Front Desk

Front Desk® has been designed specifically for allied health professionals, with our main clients being Chiropractors, Physiotherapists, Osteopaths, Podiatrists, Psychologists, Occupational Therapists, Dentists, Audiologists and medical specialists.

The ReferralNet Word Plugin works out of the box with FrontDesk by using the same fixed text specification required for Medical Director.

FrontDesk does not have the concept of a letter or correspondence inbox, the user needs to manually locate and attach a document against the patient record. It would seem the obvious choice would be to have a receive action that persisted only RTF documents as FrontDesk is not HL7 aware.

There should be only a single instance of the agent configured to receive incoming correspondence on behalf of the practice, and it should be installed as a Windows Service.

* If you are using ReferralNet Agent version 3.3.0 and above, use the Archiving Feature.

1. Go to System→Standard Letters from parent menu bar.
2. Choose Add
3. Key in a meaningful description of the template.
4. Browse to and select the previously defined Word document.
   
   
   

1. Select a patient record, File→Patient
   
   
   
   
2. Select the Billing Details tab.
3. Click on the Letter button.
   
   
   
   
4. Select the desired template.
   
   
   
   
5. Complete content of letter and send using the ReferralNet option.
   
   
   
   

To:
Re:  <<FullName>> of <<Address1>>, <<Address2>>
  
Body of text goes here.......

Regards,

<<ReferredBy>>

Patient Name: <<Surname>>, <<FirstName>> DOB: <<DateOfBirth>> Referred by: <<RefSurname>>

Note: Set the fixed text pattern to have an invisible font style so the sender never sees the bottom fragment.

• Static text pattern is the only integration option.
• Front Desk does not retain the mail merge metadata within the Word document once it has completed the merge, and that is why the agent cannot locate the surname, given name and dob values it requires because there is no mail merge information retained within the Word document for the agent to use to locate the associated value.

• Front Desk Manual (refer to page 226 of the manual to create a Front Desk template letter using Microsoft Word)