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The most common cause of this is a "Tray Mode/All Users" installation. If this is the case the following permissions need to be setup:
Everyone = Full Access (Read/Write)
64 BIT
Registry: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Global-Health\ReferralNetAgent
Directory: C:\Program Files (x86)\ReferralNet Agent
32 BIT
Registry: HKEY_LOCAL_MACHINE\SOFTWARE\Global-Health\ReferralNetAgent
Directory: C:\Program Files\ReferralNet Agent